The quality-of-relationship construct in IT outsourcing

Alborz, Shawn, Seddon, Peter B. and Scheepers, Rens 2005, The quality-of-relationship construct in IT outsourcing, in PACIS 2005 : I.T. and value creation: Proceedings of the Pacific Asia Conference on Information Systems, Association for Information Systems, [Bangkok, Thailand], pp. 1118-1131.

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Title The quality-of-relationship construct in IT outsourcing
Author(s) Alborz, Shawn
Seddon, Peter B.
Scheepers, Rens
Conference name Pacific Asia Conference on Information Systems (9th : 2005 : Bangkok, Thailand)
Conference location Bangkok, Thailand
Conference dates 7-10 Jul. 2005
Title of proceedings PACIS 2005 : I.T. and value creation: Proceedings of the Pacific Asia Conference on Information Systems
Editor(s) [Unknown]
Publication date 2005
Conference series Pacific Asia Conference on Information Systems
Start page 1118
End page 1131
Publisher Association for Information Systems
Place of publication [Bangkok, Thailand]
Keyword(s) outsourcing relationships
quality
success
Summary This paper reports on the conceptualization and measurement of an important management controllable factor affecting the success of an information technology outsourcing (ITO) arrangement, namely Quality of Relationship (QoR). Attributes of the construct were identified from an analysis of the literature, and key attributes selected based on interviews with 29 managers in four pairs of client and supplier organizations. Construct validity of the resultant measure is assessed through comparison with qualitative interview data, and through tests of association between our measure and perceived overall ITO success. The results suggest that the ten indicators identified in the paper provide a valid measure of the quality of relationship that can be used by both client and supplier managers, and researchers, in assessing the health of an ITO relationship.
Language eng
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2005, AIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036325

Document type: Conference Paper
Collection: School of Information and Business Analytics
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