Impact of configuration on IT outsourcing relationships
Alborz, Shawn, Seddon, Peter B. and Scheepers, Rens 2004, Impact of configuration on IT outsourcing relationships, in Proceedings of the Tenth Americas Conference on Information Systems, New York, New York, August 2004, Association for Information Systems, [New York, N. Y.], pp. 3551-3560.
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Title
Impact of configuration on IT outsourcing relationships
This paper tests the extent to which four main factors that help define an organization’s information technology (IT) outsourcing configuration contribute to the quality of IT outsourcing relationships between clients and suppliers. It presents a research model that is tested using an analysis of substantive in-depth interviews with a total of 28 client and supplier managers in four pairs of client and supplier organizations. The findings suggest that a sound outsourcing configuration is important for the successful development of a quality relationship between parties. Thus, organizations seeking to increase their operational excellence and decrease the operational cost of IT outsourcing, and ultimately to improving the success of their IT outsourcing arrangements, must put more emphasis on, and take a more planned approach to, configuring their IT outsourcing arrangements.
Language
eng
Field of Research
089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective
970108 Expanding Knowledge in the Information and Computing Sciences
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