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Impact of configuration on IT outsourcing relationships

Alborz, Shawn, Seddon, Peter B. and Scheepers, Rens 2004, Impact of configuration on IT outsourcing relationships, in Proceedings of the Tenth Americas Conference on Information Systems, New York, New York, August 2004, Association for Information Systems, [New York, N. Y.], pp. 3551-3560.

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Title Impact of configuration on IT outsourcing relationships
Author(s) Alborz, Shawn
Seddon, Peter B.
Scheepers, Rens
Conference name Americas Conference on Information Systems (10th : 2004 : New York, N. Y.)
Conference location New York, N. Y.
Conference dates 6-8 Aug. 2004
Title of proceedings Proceedings of the Tenth Americas Conference on Information Systems, New York, New York, August 2004
Editor(s) [Unknown]
Publication date 2004
Conference series Americas Conference on Information Systems
Start page 3551
End page 3560
Total pages 10
Publisher Association for Information Systems
Place of publication [New York, N. Y.]
Keyword(s) managing outsourcing relationships
configuration
Summary This paper tests the extent to which four main factors that help define an organization’s information technology (IT) outsourcing configuration contribute to the quality of IT outsourcing relationships between clients and suppliers. It presents a research model that is tested using an analysis of substantive in-depth interviews with a total of 28 client and supplier managers in four pairs of client and supplier organizations. The findings suggest that a sound outsourcing configuration is important for the successful development of a quality relationship between parties. Thus, organizations seeking to increase their operational excellence and decrease the operational cost of IT outsourcing, and ultimately to improving the success of their IT outsourcing arrangements, must put more emphasis on, and take a more planned approach to, configuring their IT outsourcing arrangements.
Language eng
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036326

Document type: Conference Paper
Collection: School of Information and Business Analytics
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