Impact of configuration on IT outsourcing relationships Alborz, Shawn, Seddon, Peter B. and Scheepers, Rens 2004, Impact of configuration on IT outsourcing relationships, in Proceedings of the Tenth Americas Conference on Information Systems, New York, New York, August 2004, Association for Information Systems, [New York, N. Y.], pp. 3551-3560. Attached Files Name Description MIMEType Size Downloads Title Impact of configuration on IT outsourcing relationships Author(s) Alborz, Shawn Seddon, Peter B. Scheepers, Rens orcid.org/0000-0003-2791-6513 Conference name Americas Conference on Information Systems (10th : 2004 : New York, N. Y.) Conference location New York, N. Y. Conference dates 6-8 Aug. 2004 Title of proceedings Proceedings of the Tenth Americas Conference on Information Systems, New York, New York, August 2004 Editor(s) [Unknown] Publication date 2004 Conference series Americas Conference on Information Systems Start page 3551 End page 3560 Total pages 10 Publisher Association for Information Systems Place of publication [New York, N. Y.] Keyword(s) managing outsourcing relationships configuration Summary This paper tests the extent to which four main factors that help define an organization’s information technology (IT) outsourcing configuration contribute to the quality of IT outsourcing relationships between clients and suppliers. It presents a research model that is tested using an analysis of substantive in-depth interviews with a total of 28 client and supplier managers in four pairs of client and supplier organizations. The findings suggest that a sound outsourcing configuration is important for the successful development of a quality relationship between parties. Thus, organizations seeking to increase their operational excellence and decrease the operational cost of IT outsourcing, and ultimately to improving the success of their IT outsourcing arrangements, must put more emphasis on, and take a more planned approach to, configuring their IT outsourcing arrangements. Language eng Field of Research 089999 Information and Computing Sciences not elsewhere classified Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences HERDC Research category E1.1 Full written paper - refereed Persistent URL http://hdl.handle.net/10536/DRO/DU:30036326 Document type: Conference Paper Collection: School of Information and Business Analytics Related Links Link Description Connect to published version (restricted access) Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Thu, 11 Aug 2011, 10:25:26 EST Fri, 27 Jul 2012, 13:01:17 EST Fri, 27 Jul 2012, 13:03:24 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 253 Abstract Views, 2 File Downloads  -  Detailed Statistics Created: Thu, 11 Aug 2011, 10:25:26 EST

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