Case Study from Australia Post : towards the online economy with netPOS

Scheepers, Rens, Viola, Peter, Ng, Pauline and Farhoomand, Ali F. 2003, Case Study from Australia Post : towards the online economy with netPOSAustralia Post : towards the online economy with netPOS, University of Hong Kong, Hong Kong, China, pp.1-20.

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Title Case Study from Australia Post : towards the online economy with netPOS
Author(s) Scheepers, RensORCID iD for Scheepers, Rens
Viola, Peter
Ng, Pauline
Farhoomand, Ali F.
Title of book Australia Post : towards the online economy with netPOS
Publication date 2003
Chapter number 1
Total chapters 1
Start page 1
End page 20
Total pages 20
Publisher University of Hong Kong
Place of Publication Hong Kong, China
Summary Examines how the "old economy" of the traditional postal service has changed over time and how Australia Post is adapting to the many pressures that threaten its existence. With increasing adoption of e-mail as a means of communication, increased competition as a result of deregulation, and the strain of servicing a country with huge distances between inhabited locations and low population density, Australia Post needed to find a solution that would ensure the long-term viability of its business. The retail sector, with its 4,000-plus post office outlets, processed many different types of across-the-counter financial transactions, including banking transactions and utility payments. A project team was established to address the fundamental issue of how to structure the IT infrastructure to enable retail outlets to generate future revenue flows for Post. However, having established the Internet-based infrastructure to connect the extensive chain of retail outlets, the question was whether this new infrastructure would successfully entice third parties to buy into the model.
ISBN 0324727860
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B2.1 Book chapter in non-commercially published book
Copyright notice ©2003, University of Hong Kong
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