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Contextual influences on user satisfaction with mobile computing : findings from two healthcare organizations

Scheepers, Rens, Scheepers, Helana and Ngwenyama, Ojelanki K. 2006, Contextual influences on user satisfaction with mobile computing : findings from two healthcare organizations, European journal of information systems, vol. 15, no. 3, pp. 261-268.

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Title Contextual influences on user satisfaction with mobile computing : findings from two healthcare organizations
Author(s) Scheepers, Rens
Scheepers, Helana
Ngwenyama, Ojelanki K.
Journal name European journal of information systems
Volume number 15
Issue number 3
Start page 261
End page 268
Publisher Palgrave Macmillan
Place of publication Basingstoke, England
Publication date 2006-06
ISSN 0960-085X
1476-9344
Keyword(s) user satisfaction
mobile technology
social context
Summary Mobile information technologies (IT) are transforming individual work practices and organizations. These devices are extending not only the boundaries of the ‘office’ in space and time, but also the social context within which use occurs. In this paper, we investigate how extra-organizational influences can impact user satisfaction with mobile systems. The findings from our longitudinal study highlight the interrelatedness of different use contexts and their importance in perceptions of user satisfaction. The data indicate that varying social contexts of individual use (individual as employee, as professional, as private user, and as member of society) result in different social influences that affect the individual’s perceptions of user satisfaction with the mobile technology. While existing theories explain user satisfaction with IT within the organizational context, our findings suggest that future studies of mobile IT in organizations should accommodate such extra-organizational contextual influences.
Language eng
Field of Research 119999 Medical and Health Sciences not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2006, Operational Research Society
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036336

Document type: Journal Article
Collection: School of Medicine
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