Key roles in intranet implementation : the conquest and the aftermath

Scheepers, Rens 2003, Key roles in intranet implementation : the conquest and the aftermath, Journal of information technology, vol. 18, no. 2, pp. 103-119, doi: 10.1080/0268396032000101162.

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Title Key roles in intranet implementation : the conquest and the aftermath
Author(s) Scheepers, RensORCID iD for Scheepers, Rens
Journal name Journal of information technology
Volume number 18
Issue number 2
Start page 103
End page 119
Publisher Palgrave Macmillan
Place of publication London, England
Publication date 2003-06
ISSN 0268-3962
Summary Intranet technology has been rapidly adopted by many organizations. From being a largely unknown technology prior to the mid-1990s, numerous organizations today have implemented or are currently implementing intranets. The intranet implementation processes of three large organizations in two countries were studied over a period of 5 years. In particular, the paper investigates the role players who spearheaded the intranet implementations in these organizations. Five interrelated roles during the intranet implementation process are identified: the technology champion, organizational sponsor, intranet coordinator, intranet developer and content provider. In the light of the nature of intranet technology, each respective role is analysed in terms of its significance, key challenges and interrelationships during the implementation process. The paper further examines the dynamics of these roles in the aftermath of implementation as the technology becomes embedded in routine organizational activity.
Language eng
DOI 10.1080/0268396032000101162
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2003, The Association for Information Technology Trust
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Document type: Journal Article
Collection: School of Information and Business Analytics
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