Managing the crises in intranet implementation : a stage model

Damsgaard, Jan and Scheepers, Rens 2000, Managing the crises in intranet implementation : a stage model, Information systems journal, vol. 10, no. 2, pp. 131-149, doi: 10.1046/j.1365-2575.2000.00076.x.

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Title Managing the crises in intranet implementation : a stage model
Author(s) Damsgaard, Jan
Scheepers, RensORCID iD for Scheepers, Rens
Journal name Information systems journal
Volume number 10
Issue number 2
Start page 131
End page 149
Publisher Wiley - Blackwell Publishing
Place of publication Garsington, United Kingdom
Publication date 2000-04
ISSN 1350-1917
Keyword(s) intranet implementation
stage model
Summary In the seventies, Nolan was the first to address the need for a descriptive stage theory concerning the planning, organizing and controlling activities associated with managing the organizational computer resource. The arrival of newer technologies, such as those based on the Internet, calls for fresh approaches in terms of their implementation and management. Intranet technology, which is based on Internet technology, differs from other types of IT in terms of its characteristics, use and implementation. We propose a four-stage model for intranet implementation and management. Each stage is portrayed by seven general characteristics. We propose that, in order to ensure intranet institutionalization, three existential crises must be overcome. First, if a sponsor does not nurture the intranet, it cannot evolve beyond its experimental beginnings. Second, if a critical mass of both users and content cannot be reached simultaneously, the intranet will not progress. Finally, if the intranet remains uncontrolled, it will be perceived to be useless, and therefore users will abandon it.
Language eng
DOI 10.1046/j.1365-2575.2000.00076.x
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2000, Blackwell Science
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Document type: Journal Article
Collection: School of Information and Business Analytics
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