Towards a model to explain knowledge sharing in complex organizational environments

Bosua, Rachelle and Scheepers, Rens 2007, Towards a model to explain knowledge sharing in complex organizational environments, Knowledge management research and practice, vol. 5, no. 2, pp. 93-109, doi: 10.1057/palgrave.kmrp.8500131.

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Title Towards a model to explain knowledge sharing in complex organizational environments
Author(s) Bosua, Rachelle
Scheepers, RensORCID iD for Scheepers, Rens
Journal name Knowledge management research and practice
Volume number 5
Issue number 2
Start page 93
End page 109
Publisher Palgrave Macmillan
Place of publication Houndmills, England
Publication date 2007-05
ISSN 1477-8238
Keyword(s) knowledge sharing
distributed cognition theory
actor network theory
tacit and explicit knowledge
Summary Effective knowledge sharing underpins the day-to-day work activities in knowledge-intensive organizational environments. This paper integrates key concepts from the literature towards a model to explain effective knowledge sharing in such environments. It is proposed that the effectiveness of knowledge sharing is determined by the maturity of informal and formal social networks and a shared information and knowledge-based artefact network (AN) in a particular work context. It is further proposed that facilitating mechanisms within the social and ANs, and mechanisms that link these networks, affect the overall efficiency of knowledge sharing in complex environments. Three case studies are used to illustrate the model, highlighting typical knowledge-sharing problems that result when certain model elements are absent or insufficient in a particular environment. The model is discussed in terms of diagnosing knowledge-sharing problems, organizational knowledge strategy, and the role of information and communication technology in knowledge sharing.
Language eng
DOI 10.1057/palgrave.kmrp.8500131
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2007, Operational Research Society
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Document type: Journal Article
Collection: School of Information and Business Analytics
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