You are not logged in.

The roles, responsibilities and development needs of quality managers in Britain and Australia

Burcher, Peter G., Lee, Gloria L. and Waddell, Dianne 2006, The roles, responsibilities and development needs of quality managers in Britain and Australia, in POMS 2006 : Proceedings of the 17th Production and Operations Management Society annual conference 2006, POMS, Boston, Mass., pp. 1-5.

Attached Files
Name Description MIMEType Size Downloads

Title The roles, responsibilities and development needs of quality managers in Britain and Australia
Author(s) Burcher, Peter G.
Lee, Gloria L.
Waddell, Dianne
Conference name Production and Operations Management Society. Conference (17th : 2006 : Boston, Mass.)
Conference location Boston, Mass
Conference dates 28 Apr.-1 May 2006
Title of proceedings POMS 2006 : Proceedings of the 17th Production and Operations Management Society annual conference 2006
Editor(s) Bendoly, Elliot
Publication date 2006
Start page 1
End page 5
Publisher POMS
Place of publication Boston, Mass.
Summary This paper compares and contrasts the career experiences and development needs of 334 British quality managers compared with Australian quality managers based on two Australian surveys. The quality managers in both countries brought wide functional experience to their roles, with many coming in particular from production and operations and general management. In their current roles major sources of job satisfaction for managers in both countries were improving efficiency and problem solving, whereas aspects of employee relations was a source of least satisfaction. Both groups of quality managers utilised a very limited range of quality tools, the most popular being brainstorming, control charts and Pareto analysis, with virtually no mention of more sophisticated tools like Six sigma, which is in stark contrast to American managers. Also British and Australian managers showed little awareness in terms of their development needs for a broader background in quality, which could disadvantage their companies in global markets.
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E2.1 Full written paper - non-refereed / Abstract reviewed
Copyright notice ©2006, POMS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036359

Document type: Conference Paper
Collections: School of Management and Marketing
Higher Education Research Group
Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 0 times in TR Web of Science
Scopus Citation Count Cited 0 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 83 Abstract Views, 0 File Downloads  -  Detailed Statistics
Created: Thu, 11 Aug 2011, 14:45:33 EST by Leanne Swaneveld

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.