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Quality initiative challenges : Australia and Britain

Burcher, Peter G., Lee, Gloria L. and Waddell, Dianne 2008, Quality initiative challenges : Australia and Britain, in POMS 2008 : Proceedings of the 19th Production and Operations Management Society annual conference 2008, POMS, [La Jolla, Calif.], pp. 1-25.

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Title Quality initiative challenges : Australia and Britain
Author(s) Burcher, Peter G.
Lee, Gloria L.
Waddell, Dianne
Conference name Production and Operations Management Society. Conference (19th : 2008 : La Jolla, California)
Conference location La Jolla, California
Conference dates 9-12 May. 2008
Title of proceedings POMS 2008 : Proceedings of the 19th Production and Operations Management Society annual conference 2008
Editor(s) [Unknown]
Publication date 2008
Start page 1
End page 25
Publisher POMS
Place of publication [La Jolla, Calif.]
Summary Quality and performance in organisations have been closely associated in the management literature for over a quarter of a century. Many approaches advocated have varying degrees of success but none have entirely stood the test of time. This research reports on the incidence of innovative approaches to Quality in both Australia and Britain, the reasons behind their implementation, the ways in which they were undertaken and the success factors and the pitfalls encountered along the way. One hundred and twenty-nine Australian and one hundred and seventy-five British companies reported on why they did or did not introduce a new Quality initiative within the past five years. It is a comparative analysis which identifies trends, similarities and differences, and future directions of Quality in both countries. The paper concludes by identifying important lessons for senior management needing to make changes in this important aspect of any business.
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E2.1 Full written paper - non-refereed / Abstract reviewed
Copyright notice ©2008, POMS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036361

Document type: Conference Paper
Collections: School of Management and Marketing
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Created: Thu, 11 Aug 2011, 15:36:16 EST by Leanne Swaneveld

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