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Business intelligence systems implementation : testing a critical success factors framework in multiple cases

Yeoh, William 2011, Business intelligence systems implementation : testing a critical success factors framework in multiple cases, International journal of business information systems, vol. 8, no. 2, pp. 192-209.

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Title Business intelligence systems implementation : testing a critical success factors framework in multiple cases
Author(s) Yeoh, William
Journal name International journal of business information systems
Volume number 8
Issue number 2
Start page 192
End page 209
Publisher Inderscience Publishers
Place of publication Olney, England
Publication date 2011
ISSN 1746-0972
Keyword(s) business intelligence systems
system implementation
critical success factors
CSFs
multiple case design
business orientation
engineering industry
resourceful undertakings
multidimensional challenges
complex undertakings
Summary This paper presents and discusses the critical success factors (CSFs) influencing the implementation of business intelligence (BI) systems. Based on a preliminary critical success factors (CSFs) framework, multiple case studies approach was applied to investigate the CSFs influencing BI systems implementation in seven large engineering enterprises. The empirical findings demonstrate a clear trend towards multidimensional challenges involved in such resourceful and complex undertaking. The CSFs exist in various dimensions composed of organisation, process, and technology perspectives. More significantly, the study reveals that a more fundamental issue concerning the business needs of BI systems may, in the end, impede BI systems success. That is, BI stakeholders are urged to apply a business-orientation approach in tackling implementation challenges and ensuring buy-in from business stakeholders.
Language eng
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036781

Document type: Journal Article
Collections: Faculty of Business and Law
School of Information Systems
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Created: Mon, 05 Sep 2011, 15:38:15 EST by Katrina Fleming