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How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination

Holzweber, Markus, Mattsson, Jan, Chadee, Doren and Raman, Revti 2012, How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination, Service industries journal, vol. 32, no. 4, pp. 531-550.

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Title How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Author(s) Holzweber, Markus
Mattsson, Jan
Chadee, Doren
Raman, Revti
Journal name Service industries journal
Volume number 32
Issue number 4
Start page 531
End page 550
Publisher Routledge
Place of publication London, England
Publication date 2012-03
ISSN 0264-2069
1743-9507
Keyword(s) dynamic capabilities
strategy
knowledge management
offshoring
services
performance
Summary This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services – IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their global customers. The analysis of the data related to the service provider side shows that developing dynamic capabilities is strongly driven by management and top-clients and results in the development of business processes and in establishing a strategic partnership with the client organization. Key findings are that information exchange and coordination are the key to a leveraging firm performance.
Language eng
Field of Research 150308 International Business
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2011, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036870

Document type: Journal Article
Collections: Faculty of Business and Law
School of Management and Marketing
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