The interactional effects of the internal and external university environment, and the influence of personal values, on satisfaction among international postgraduate students

Arambewela, Rodney and Hall, John 2013, The interactional effects of the internal and external university environment, and the influence of personal values, on satisfaction among international postgraduate students, Studies in higher education, vol. 38, no. 7, pp. 972-988, doi: 10.1080/03075079.2011.615916.

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Title The interactional effects of the internal and external university environment, and the influence of personal values, on satisfaction among international postgraduate students
Author(s) Arambewela, Rodney
Hall, JohnORCID iD for Hall, John orcid.org/0000-0002-6453-8964
Journal name Studies in higher education
Volume number 38
Issue number 7
Start page 972
End page 988
Total pages 17
Publisher Routledge
Place of publication Abingdon, Eng.
Publication date 2013
ISSN 0307-5079
1470-174X
Keyword(s) international students
personal values
satisfaction
university
community experience
Summary The article investigates the interactional effects of internal and external university learning environments, and the influence of personal values, in the satisfaction formation process of international postgraduate students from Asia. Past research on student satisfaction has been narrowly focused on certain aspects of the university internal environment such as teaching, learning and support services. While acknowledging the impact of the internal learning environment on student satisfaction, the article argues that the external community environment, where students spend most of their academic life, has a much stronger influence on their satisfaction. It is also argued that students’ personal values have a mediating influence on the impact on student satisfaction of the internal and external learning environments. A sample of 411 international postgraduate business students from five Australian universities is used in the study. Structural equation modelling is used to analyse the data. Practical implications for universities are provided.
Language eng
DOI 10.1080/03075079.2011.615916
Field of Research 130103 Higher Education
Socio Economic Objective 970113 Expanding Knowledge in Education
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2011, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30040206

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