Impact of nursing information systems on residential care provision in an aged care provider
Nguyen, Lemai and Bakewell, Lachlan 2011, Impact of nursing information systems on residential care provision in an aged care provider, in ACIS 2011 : Proceedings of the 22nd Australasian Conference on Information Systems : Identifying the Information Systems Discipline, AIS - Association of Information Systems, [Sydney, N.S.W.], pp. 1-10.
The challenge of an ageing population has placed a great pressure on the Australian aged care sector in the coming decades. Technology-enabled solutions such as health information systems (HIS) can be seen as a way to improve care quality, safety and process efficiency. Compared to the overall healthcare sector, the adoption of HIS in the aged care sector has been slower. One reason for this is that aged care providers are not well informed therefore not yet convinced of the positive impacts of technology solutions on their service provision. This paper reports findings from an evaluation of the impact of HIS adoption at an aged care provider in Victoria. The evaluation was conducted in two distinct areas, residential aged care and residential disability services. Overall, the findings show positive impacts of the system on individual work of the care staff and on service provision of the organisation as well as suggesting opportunities for improvement in later implementation stages. The evaluation will also inform other aged care and disability service providers of the benefits of HIS and useful lessons in adoption of technology solutions.
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Field of Research
080609 Information Systems Management 080702 Health Informatics
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