On the mopfloor: researching employment relations in the hidden world of commercial cleaning

Ryan, Shaun 2009, On the mopfloor: researching employment relations in the hidden world of commercial cleaning, in Method in the madness? : research stories you won't find in a textbook, Chandos, Oxford, England, pp.27-38.

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Title On the mopfloor: researching employment relations in the hidden world of commercial cleaning
Author(s) Ryan, Shaun
Title of book Method in the madness? : research stories you won't find in a textbook
Editor(s) Townsend, Keith
Burgess, John
Publication date 2009
Chapter number 3
Total chapters 14
Start page 27
End page 38
Total pages 12
Publisher Chandos
Place of Publication Oxford, England
Summary This chapter explores some of the challenges and tribulations of studying the hidden and hitherto unresearched world of work in the New South Wales (Australia) cleaning industry. The findings and analysis presented here are informed by my research into employment relations, labour management and the organisation of work in the NSW commercial cleaning industry (Ryan, 2007). This research used primarily a case study of an industry exemplar, and made extensive use of participant observation to obtain evidence on the perceived realities of work and organisation for those on the front line of cleaning work - the cleaners and their supervisors - and to understand how they make sense of their working world. The discussions and findings presented in this chapter support the use of an ethnographic approach to work, and provide some guidance as to how a participant observation study might be carried out and what might be found through the use of this method.
ISBN 9781843344933
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1.1 Book chapter
Copyright notice ©2009, Chandos Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30040686

Document type: Book Chapter
Collection: School of Management and Marketing
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