The place of information and communication technology-mediated consultations in primary care : GPs' perspectives

Hanna, Lisa, May, Carl and Fairhurst, Karen 2012, The place of information and communication technology-mediated consultations in primary care : GPs' perspectives, Family practice, vol. 29, no. 3, pp. 361-366, doi: 10.1093/fampra/cmr087.

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Title The place of information and communication technology-mediated consultations in primary care : GPs' perspectives
Author(s) Hanna, LisaORCID iD for Hanna, Lisa
May, Carl
Fairhurst, Karen
Journal name Family practice
Volume number 29
Issue number 3
Start page 361
End page 366
Total pages 6
Publisher Oxford University Press
Place of publication Oxford, England
Publication date 2012
ISSN 0263-2136
Keyword(s) electronic mail
general practice
qualitative research
Summary Background: New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs’ attitudes towards the adoption of these technologies as routine consultation tools.

Objectives: To explore GPs’ perceptions of the potential place of new non-face-to-face consultation technologies in the routine delivery of primary care; to explore GPs’ perceived barriers to the introduction of these technologies and to identify the processes by which GPs feel that new consultation technologies could be incorporated into routine primary care.

Methods: Qualitative interview study: 20 in-depth semi-structured interviews carried out with maximum variation sample of GPs across Scotland.

Results: Whilst the face-to-face consultation was seen as central to much of the clinical and diagnostic work of primary care, many GPs were conditionally willing to consider using new technologies in the future, particularly to carry out administrative or less complex tasks and therefore maximize practice efficiency and patient convenience. Key considerations were access to appropriate training, IT support and medico-legal guidance.

Conclusions: GPs are conditionally willing to use new consultation media if clinically appropriate and if medico-legal and technical support is available.
Notes Article first published online 17th October 2011
Language eng
DOI 10.1093/fampra/cmr087
Field of Research 119999 Medical and Health Sciences not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2011, The Author
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Document type: Journal Article
Collection: School of Health and Social Development
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Created: Wed, 18 Jan 2012, 10:37:23 EST by Jane Moschetti

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