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Representing customer service : telephones and texts

Wray-Bliss, Edward 2001, Representing customer service : telephones and texts, in Customer service : empowerment and entrapment, Palgrave Macmillan, Basingstoke, U. K., pp.38-59.


Title Representing customer service : telephones and texts
Author(s) Wray-Bliss, Edward
Title of book Customer service : empowerment and entrapment
Editor(s) Sturdy, Andrew
Grugulis, Irena
Willmott, Hugh
Publication date 2001
Series Critical perspectives on work and organisations
Chapter number 3
Total chapters 12
Start page 38
End page 59
Total pages 22
Publisher Palgrave Macmillan
Place of Publication Basingstoke, U. K.
ISBN 9780333946077
0333946073
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1.1 Book chapter
Persistent URL http://hdl.handle.net/10536/DRO/DU:30041679

Document type: Book Chapter
Collection: School of Management and Marketing
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