Comparative effectiveness report : online survey tools

Gottliebson, Daniel, Layton, Natasha and Wilson, Erin 2010, Comparative effectiveness report : online survey tools, Disability and rehabilitation : assistive technology, vol. 5, no. 6, pp. 401-410, doi: 10.3109/17483101003793404.

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Title Comparative effectiveness report : online survey tools
Alternative title Research paper : comparative effectiveness report : online survey tools
Author(s) Gottliebson, Daniel
Layton, Natasha
Wilson, ErinORCID iD for Wilson, Erin
Journal name Disability and rehabilitation : assistive technology
Volume number 5
Issue number 6
Start page 401
End page 410
Total pages 10
Publisher Informa Healthcare
Place of publication New York, N.Y.
Publication date 2010-11
ISSN 1748-3107
Keyword(s) online surveys
assistive technology
comparative effectiveness report
Summary Purpose. A group of Australian researchers seeking an accessible online survey tool discovered to their concern that most commercially available survey tools are not actually ‘useable’ by a significant number of assistive technology users.
Method. Comparative effectiveness analysis of 11 popular survey tools. A bespoke survey tool was subsequently created to meet all accessibility guidelines and useability criteria as determined by the wide range of assistive technology users with whom the research team was working.
Results. Many survey tools claim accessibility status but this does not reflect the actual situation. Only one survey met all compliance points; however, it was limited by inflexible layout and few options for question types; some surveys proved unusable by screen reader. All surveys reviewed represented a compromise between accessibility and breadth of functionality.
Conclusion. It would appear the voices of a proportion of people living with disability are absent from the data collected by surveys, and that current accessibility guidelines, even where implemented, still fall short of assuring useable survey tools. This article describes one online solution created to successfully survey a broad population, and outlines a design approach to encompass user diversity.
Language eng
DOI 10.3109/17483101003793404
Field of Research 080399 Computer Software not elsewhere classified
Socio Economic Objective 920403 Disability and Functional Capacity
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
HERDC collection year 2010
Copyright notice ©2010 Informa UK, Ltd.
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Document type: Journal Article
Collections: Faculty of Health
School of Health and Social Development
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