Service quality assessment in provision of library services

Ahmad, Masitah, Abawajy, Jemal and Kim, Tai-hoon 2012, Service quality assessment in provision of library services, in UNESST 2011 : Proceedings of the 2011 International Conference on U- and E-service, Science and Technology, Springer-Verlag, Berlin, Germany, pp. 83-92.

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Title Service quality assessment in provision of library services
Author(s) Ahmad, Masitah
Abawajy, JemalORCID iD for Abawajy, Jemal
Kim, Tai-hoon
Conference name U- and E-service, Science and Technology. Conference (2011 : Jeju Island, Korea)
Conference location Jeju Island, Korea
Conference dates 8-10 Dec. 2011
Title of proceedings UNESST 2011 : Proceedings of the 2011 International Conference on U- and E-service, Science and Technology
Editor(s) Kim, Tai-hoon
Adeli, Hojjat
Ma, Jianhua
Fang, Wai-chi
Kang, Byeong-Ho
Park, Byungjoo
Sandnes, Frode Eika
Lee, Kun Chang
Publication date 2012
Series Communications in computer and information science ; 264
Conference series U- and E-service, Science and Technology Conference
Start page 83
End page 92
Total pages 10
Publisher Springer-Verlag
Place of publication Berlin, Germany
Keyword(s) library services
service quality assessment
Summary Libraries are dynamic organization providing dynamic services to their patrons. However, advances in IT and networking have created a serious competition to libraries from many information service provisioning agents. The purpose of this study is to understand the issue relevant to service quality assessment in libraries and subsequently develop a conceptual model of aligning library quality of service assessment for effective reporting of library value and performance to stakeholders. In this paper, we will focus on the provision of library services and the nature of the relationship and interactions between various components of library services.
ISBN 3642272096
ISSN 1865-0929
Language eng
Field of Research 080501 Distributed and Grid Systems
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
HERDC collection year 2011
Copyright notice ©2011, Springer-Verlag Berlin
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Document type: Conference Paper
Collection: School of Information Technology
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