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Service quality assessment in provision of library services

Ahmad, Masitah, Abawajy, Jemal and Kim, Tai-hoon 2011, Service quality assessment in provision of library services, in U- and e-service, science and technology : international conference, UNESST 2011, held as part of the future generation information technology Conference, FGIT 2011 in conjunction with GDC 2011, Jeju Island, Korea, December 8-10, 2011, proceedings, Springer-Verlag, Berlin, Germany, pp.83-92.

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Title Service quality assessment in provision of library services
Author(s) Ahmad, Masitah
Abawajy, Jemal
Kim, Tai-hoon
Title of book U- and e-service, science and technology : international conference, UNESST 2011, held as part of the future generation information technology Conference, FGIT 2011 in conjunction with GDC 2011, Jeju Island, Korea, December 8-10, 2011, proceedings
Editor(s) Kim, Tai-hoon
Adeli, Hojjat
Ma, Jianhua
Fang, Wai-chi
Kang, Byeong-Ho
Park, Byungjoo
Sandnes, Frode Eika
Lee, Kun Chang
Publication date 2011
Series Communications in computer and information science ; 264
Chapter number 10
Total chapters 44
Start page 83
End page 92
Total pages 10
Publisher Springer-Verlag
Place of Publication Berlin, Germany
Keyword(s) library services
provision
service quality assessment
Summary Libraries are dynamic organization providing dynamic services to their patrons. However, advances in IT and networking have created a serious competition to libraries from many information service provisioning agents. The purpose of this study is to understand the issue relevant to service quality assessment in libraries and subsequently develop a conceptual model of aligning library quality of service assessment for effective reporting of library value and performance to stakeholders. In this paper, we will focus on the provision of library services and the nature of the relationship and interactions between various components of library services.
ISBN 9783642272097
3642272096
9783642272103
ISSN 1865-0929
1865-0937
Language eng
Field of Research 080501 Distributed and Grid Systems
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category B1 Book chapter
HERDC collection year 2011
Copyright notice ©2011, Springer-Verlag Berlin Heidelberg
Persistent URL http://hdl.handle.net/10536/DRO/DU:30043158

Document type: Book Chapter
Collection: School of Information Technology
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