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Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India

Kong, Eric, Chadee, Doren and Raman, Revti 2012, Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India, International journal of learning and change, vol. 6, no. 1/2, pp. 1-17, doi: 10.1504/IJLC.2012.045853.

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Title Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India
Author(s) Kong, Eric
Chadee, DorenORCID iD for Chadee, Doren orcid.org/0000-0001-6745-1891
Raman, Revti
Journal name International journal of learning and change
Volume number 6
Issue number 1/2
Start page 1
End page 17
Total pages 18
Publisher Inderscience Publishers
Place of publication Geneva, Switzerland
Publication date 2012
ISSN 1740-2875
1740-2883
Keyword(s) social intelligence
top management teams
external knowledge
ICT
information technology
communications technology
service providers
strategic change
global services
external stakeholders
Summary This paper focuses on the processes by which firms, particularly knowledge intensive firms, can augment their overall knowledge stock by tapping into external sources of knowledge. It is argued that Top Management Teams' (TMTs') social intelligence is a critical learning capability in acquiring external knowledge that leads to strategic change. Social intelligence involves social awareness, social understanding and social skills. The study draws from the experience of 11 of the largest Information Technology Service Providers (ITSPs) in India and based on in-depth interviews. The findings show that TMTs' learning capability in the context of social intelligence to interact with external stakeholders is important to ITSPs in facilitating external knowledge acquisition and allowing new knowledge emerge within and across networks. The findings provide significant insights into ITSPs emerging in other developing countries such as in China. Research limitation and future research direction are also provided.
Language eng
DOI 10.1504/IJLC.2012.045853
Field of Research 150304 Entrepreneurship
Socio Economic Objective 970114 Expanding Knowledge in Economics
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, Inderscience Publishers
Persistent URL http://hdl.handle.net/10536/DRO/DU:30044400

Document type: Journal Article
Collections: Faculty of Business and Law
School of Management and Marketing
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Created: Fri, 13 Apr 2012, 15:40:04 EST by Katrina Fleming

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