Mental health telephone triage : managing psychiatric crisis and emergency

Sands, Natisha, Elsom, Stephen, Marangu, Elijah, Keppich-Arnold, Sandra and Henderson, Kathryn 2013, Mental health telephone triage : managing psychiatric crisis and emergency, Perspectives in psychiatric care, vol. 49, no. 1, pp. 65-72, doi: 10.1111/j.1744-6163.2012.00346.x.

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Title Mental health telephone triage : managing psychiatric crisis and emergency
Author(s) Sands, Natisha
Elsom, Stephen
Marangu, Elijah
Keppich-Arnold, Sandra
Henderson, Kathryn
Journal name Perspectives in psychiatric care
Volume number 49
Issue number 1
Start page 65
End page 72
Total pages 8
Publisher Wiley - Blackwell Publishing
Place of publication Hoboken, N. J.
Publication date 2013-01
ISSN 0031-5990
Keyword(s) crisis assessment
telephone triage
psychiatric emergency
mental health triage
Summary PURPOSE: The study aims to identify and articulate how mental health telephone triage (MHTT) clinicians manage psychiatric crisis and emergency via the telephone.

DESIGN AND METHODS: An observational design was employed in the study. Wireless headsets were used to observe 197 occasions of MHTT.

FINDINGS: Clinicians use a range of practical strategies, therapeutic skills, and psychosocial interventions to manage psychiatric crises and emergencies via the telephone.

PRACTICE IMPLICATIONS: The evidence base for managing psychiatric crisis/ emergency in MHTT is minimal. These findings contribute to the MHTT knowledge base and provide evidence-based strategies for high-quality emergency mental health care.
Language eng
DOI 10.1111/j.1744-6163.2012.00346.x
Field of Research 111005 Mental Health Nursing
Socio Economic Objective 920210 Nursing
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, Wiley-Blackwell Publishing
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Document type: Journal Article
Collection: School of Nursing and Midwifery
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