Using information and communication technologies to consult with patients in Victorian primary care : the views of general practitioners

Hanna, Lisa and Fairhurst, Karen 2013, Using information and communication technologies to consult with patients in Victorian primary care : the views of general practitioners, Australian journal of primary health, vol. 19, no. 2, pp. 166-170.

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Title Using information and communication technologies to consult with patients in Victorian primary care : the views of general practitioners
Author(s) Hanna, Lisa
Fairhurst, Karen
Journal name Australian journal of primary health
Volume number 19
Issue number 2
Start page 166
End page 170
Total pages 5
Publisher CSIRO Publishing
Place of publication Collingwood, Vic.
Publication date 2013-05-02
ISSN 1448-7527
1836-7399
Keyword(s) general practice
primary health care
qualitative research
Summary Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or consult with patients. Investigating Victorian GPs’ perceptions of doing so is timely given Australia’s new National Broadband Network, which may facilitate web-based modes of doctor-patient interaction. This study therefore aimed to explore Victorian GPs’ experiences of, and attitudes toward, using information and communication technologies to consult with patients. Qualitative telephone interviews were carried out with a maximum variation sample of 36 GPs from across Victoria. GPs reported a range of perspectives on using new consultation technologies within their practice. Common concerns included medico-legal and remuneration issues and perceived patient information technology literacy. Policy makers should incorporate GPs’ perspectives into primary care service delivery planning to promote the effective use of information and communication technologies in improving accessibility and quality of general practice care.
Language eng
Field of Research 111717 Primary Health Care
Socio Economic Objective 920299 Health and Support Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, CSIRO
Persistent URL http://hdl.handle.net/10536/DRO/DU:30047276

Document type: Journal Article
Collection: School of Health and Social Development
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