A multi-objective sensitivity approach to training providers' evaluation and quota allocation planning

Ignatius, Joshua, Mustafa, Adli, Jantan, Muhamad, Lim, Chee Peng, Ramayah, T. and Leen, Jasmine Yeap Ai 2011, A multi-objective sensitivity approach to training providers' evaluation and quota allocation planning, International journal of information technology and decision making, vol. 10, no. 1, pp. 147-174.

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Title A multi-objective sensitivity approach to training providers' evaluation and quota allocation planning
Author(s) Ignatius, Joshua
Mustafa, Adli
Jantan, Muhamad
Lim, Chee Peng
Ramayah, T.
Leen, Jasmine Yeap Ai
Journal name International journal of information technology and decision making
Volume number 10
Issue number 1
Start page 147
End page 174
Total pages 28
Publisher World Scientific Publishing
Place of publication Singapore, Singapore
Publication date 2011-01
ISSN 0219-6220
1793-6845
Keyword(s) fuzzy linear programming
MCDM
multi-objective optimization
outsourcing
training provider evaluation
vendor selection
Summary The practice of solely relying on the human resources department in the selection process of external training providers has cast doubts and mistrust across other departments as to how trainers are sourced. There are no measurable criteria used by human resource personnel, since most decisions are based on intuitive experience and subjective market knowledge. The present problem focuses on outsourcing of private training programs that are partly government funded, which has been facing accountability challenges. Due to the unavailability of a scientific decision-making approach in this context, a 12-step algorithm is proposed and tested in a Japanese multinational company. The model allows the decision makers to revise their criteria expectations, in turn witnessing the change of the training providers' quota distribution. Finally, this multi-objective sensitivity analysis provides a forward-looking approach to training needs planning and aids decision makers in their sourcing strategy.
Language eng
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2011, World Scientific Publishing Company
Persistent URL http://hdl.handle.net/10536/DRO/DU:30048102

Document type: Journal Article
Collection: Institute for Frontier Materials
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