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Relationships, the role of individuals and knowledge flows in the internationalization of service firms

Lindsay, Valerie, Chadee, Doren, Mattsson, Jan, Johnston, Robert and Millett, Bruce 2003, Relationships, the role of individuals and knowledge flows in the internationalization of service firms, International journal of service industry management, vol. 14, no. 1, pp. 7-35.

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Title Relationships, the role of individuals and knowledge flows in the internationalization of service firms
Author(s) Lindsay, Valerie
Chadee, Doren
Mattsson, Jan
Johnston, Robert
Millett, Bruce
Journal name International journal of service industry management
Volume number 14
Issue number 1
Start page 7
End page 35
Total pages 29
Publisher Emerald Group Publishing
Place of publication Bingley, England
Publication date 2003
ISSN 1757-5818
1757-5826
Keyword(s) individual behaviour
knowledge transfer
service operations
Summary This article develops a new conceptual model of knowledge flows within international service firms. Our model takes explicit account of the critical role of relationships and the individual as being central to the process of knowledge transfer for service firms. The model is then validated with data collected from five international service firms using critical event analysis techniques. The findings reinforce our contention that the individual plays a critical role in the process of knowledge transfer and that relationships form an integral part of this process. The implications of this finding are also discussed.
Notes Reproduced with the kind permission of the copyright owner.
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2003, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30048598

Document type: Journal Article
Collections: School of Management and Marketing
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Citation counts: TR Web of Science Citation Count  Cited 21 times in TR Web of Science
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Created: Tue, 25 Sep 2012, 15:37:03 EST