The impact of ITIL (information technology infrastructure library) recommended practices on the IT outsourcing relationship

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The impact of ITIL (information technology infrastructure library) recommended practices on the IT outsourcing relationship

Alojail, Mohammed, Rouse, Anne C. and Corbitt, Brian J. 2012, The impact of ITIL (information technology infrastructure library) recommended practices on the IT outsourcing relationship, in ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems 2012, ACIS, [Geelong, Vic.], pp. 1-10.

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Title	The impact of ITIL (information technology infrastructure library) recommended practices on the IT outsourcing relationship
Author(s)	Alojail, Mohammed Rouse, Anne C. Corbitt, Brian J.
Conference name	Australasian Conference on Information Systems (23rd : 2012 : Geelong, Victoria)
Conference location	Geelong, Victoria
Conference dates	3-5 Dec. 2012
Title of proceedings	ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems 2012
Editor(s)	Lamp, John orcid.org/0000-0003-1891-0400
Publication date	2012
Conference series	Australasian Conference on Information Systems
Start page	1
End page	10
Total pages	10
Publisher	ACIS
Place of publication	[Geelong, Vic.]
Keyword(s)	IT outsourcing IT outsourcing relationship ITIL Service Level Agreements (SLAs)
Summary	Over the last two decades, the outsourcing of IT services has become a popular topic for many IS researchers. Furthermore, managing IT services (both internally and externally provided) has become an emerging area for academic research, given the criticality of IT services in modern organizations. One of the better known IT service management frameworks is the Information Technology Infrastructure Library (ITIL) framework. While there are many claims made about the relationship between ITIL and IT outsourcing, these claims still need further empirical research. Using data gathered from a preliminary focus group, this study investigates how ITIL impacts recommended practices on the success of IT outsourcing arrangement.
Notes	Reproduced with the kind permission of the copyright owner.
Language	eng
Field of Research	089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective	970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category	E1 Full written paper - refereed
Related work	DU:30049020
Copyright notice	©2012, The Authors/ACIS
Persistent URL	http://hdl.handle.net/10536/DRO/DU:30049084

Document type:	Conference Paper
Collections:	Deakin Graduate School of Business ACIS : Proceedings of the 23rd Australasian Conference on Information Systems 2012 Open Access Collection


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