Communication as coping; how staff working in public housing use narrative to understand their complex and sometimes challenging work.

Chalkley, Tony 2012, Communication as coping; how staff working in public housing use narrative to understand their complex and sometimes challenging work., in Proceedings of the International Conference for Language and Communication in the Workplace, Sebelas Maret University, Surakarta, Java., pp. 1-14.

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Title Communication as coping; how staff working in public housing use narrative to understand their complex and sometimes challenging work.
Author(s) Chalkley, Tony
Conference name Language and Communication in the Workplace International Conference (2012, Surakarta, Java)
Conference location Surakarta, Java
Conference dates 11-12 Sep. 2012
Title of proceedings Proceedings of the International Conference for Language and Communication in the Workplace
Editor(s) [unknown]
Publication date 2012
Conference series International Conference for Language and Communication in the Workplace
Start page 1
End page 14
Total pages 14
Publisher Sebelas Maret University
Place of publication Surakarta, Java.
Keyword(s) ethnography
communication
organisation
coping
stories
narrative
workplace stress
decision making
policy change
Summary This paper describes how ethnographic research was used to explore the communication practices of staff working organisation charged with the provision of low cost housing to some of the very poorest and most marginalised members of society in Victoria, Australia. This paper is concerned with how the narratives of the participants (that is, their ‘stories’) provides a very useful and potent insight into the daily life of staff working with people experiencing ‘multiple and complex needs’. The paper uses vignettes and case studies to illuminate the daily work of staff, sharing with the reader the things they see and hear and describing the complexity of the ‘wicked’ problems they face. More importantly, the research uncovered a number of narrative structures staff employ to understand and respond to these problems.
Notes Language and Communication in the Workplace. An international conference on the use of language for communication in different professions
Language eng
Field of Research 200101 Communication Studies
Socio Economic Objective 940204 Public Services Policy Advice and Analysis
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30049379

Document type: Conference Paper
Collection: School of Communication and Creative Arts
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Created: Thu, 08 Nov 2012, 14:24:05 EST by Tony Chalkley

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