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Feedback reporting of survey data to healthcare aides

Hutchinson, Alison M., Batra-Garga, Neha, Cranley, Lisa, Bostrom, Anne-Marie, Cummings, Greta, Norton, Peter and Estabrooks, Carole A. 2012, Feedback reporting of survey data to healthcare aides, Implementation science, vol. 7, no. 89, pp. 1-9, doi: 10.1186/1748-5908-7-89.

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Title Feedback reporting of survey data to healthcare aides
Author(s) Hutchinson, Alison M.ORCID iD for Hutchinson, Alison M. orcid.org/0000-0001-5065-2726
Batra-Garga, Neha
Cranley, Lisa
Bostrom, Anne-Marie
Cummings, Greta
Norton, Peter
Estabrooks, Carole A.
Journal name Implementation science
Volume number 7
Issue number 89
Start page 1
End page 9
Total pages 9
Publisher BioMed Central Ltd.
Place of publication London, England
Publication date 2012-09-13
ISSN 1748-5908
Keyword(s) feedback
survey data
healthcare aides
Summary Background

This project occurred during the course of the Translating Research in Elder Care (TREC) program of research. TREC is a multilevel and longitudinal research program being conducted in the three Canadian Prairie Provinces of Alberta, Saskatchewan, and Manitoba. The main purpose of TREC is to increase understanding about the role of organizational context in influencing knowledge use in residential long-term care settings. The purpose of this study was to evaluate healthcare aides’ (HCAs) perceptions of a one-page poster designed to feed back aggregated data (including demographic information and perceptions about influences on best practice) from the TREC survey they had recently completed.

Methods
A convenience sample of 7 of the 15 nursing homes participating in the TREC research program in Alberta were invited to participate. Specific facility-level summary data were provided to each facility in the form of a one-page poster report. Two weeks following delivery of the report, a convenience sample of HCAs was surveyed using one-to-one structured interviews.

Results
One hundred twenty-three HCAs responded to the evaluation survey. Overall, HCAs’ opinions about presentation of the feedback report and the understandability, usability, and usefulness of the content were positive. For each report, analysis of data and production and inspection of the report took up to one hour. Information sessions to introduce and explain the reports averaged 18 minutes. Two feedback reports (minimum) were supplied to each facility at a cost of CAN$2.39 per report, for printing and laminating.

Conclusions
This study highlights not only the feasibility of producing understandable, usable, and useful feedback reports of survey data but also the value and importance of providing feedback to survey respondents. More broadly, the findings suggest that modest strategies may have a positive and desirable effect in participating sites.

Language eng
DOI 10.1186/1748-5908-7-89
Field of Research 111003 Clinical Nursing: Secondary (Acute Care)
Socio Economic Objective 920210 Nursing
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2012, BioMed Central Ltd.
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30049407

Document type: Journal Article
Collections: School of Nursing and Midwifery
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Created: Thu, 15 Nov 2012, 10:47:46 EST by Jane Moschetti

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.