Management of service level agreement for service-oriented content adaptation platform
Fudzee, Mohd Farhan Md and Abawajy, Jemal H. 2012, Management of service level agreement for service-oriented content adaptation platform, in Network and traffic engineering in emerging distributed computing applications, Information Science Reference, Hershey, Pa., pp.21-42.
It is paramount to provide seamless and ubiquitous access to rich contents available online to interested users via a wide range of devices with varied characteristics. Recently, a service-oriented content adaptation scheme has emerged to address this content-device mismatch problem. In this scheme, content adaptation functions are provided as services by third-party providers. Clients pay for the consumed services and thus demand service quality. As such, negotiating for the QoS offers, assuring negotiated QoS levels and accuracy of adapted content version are essential. Any non-compliance should be handled and reported in real time. These issues elevate the management of service level agreement (SLA) as an important problem. This chapter presents prior work, important challenges, and a framework for managing SLA for service-oriented content adaptation platform.