Communication pathways in community aged care: an Australian study

Allen, Jacqui, Ottmann, Goetz, Brown, Rhonda and Rasmussen, Bodil 2012, Communication pathways in community aged care: an Australian study, International journal of older people nursing, vol. 8, no. 3, pp. 226-235, doi: 10.1111/opn.12004.

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Title Communication pathways in community aged care: an Australian study
Author(s) Allen, JacquiORCID iD for Allen, Jacqui orcid.org/0000-0002-3610-1335
Ottmann, Goetz
Brown, RhondaORCID iD for Brown, Rhonda orcid.org/0000-0002-5240-9831
Rasmussen, BodilORCID iD for Rasmussen, Bodil orcid.org/0000-0002-6789-8260
Journal name International journal of older people nursing
Volume number 8
Issue number 3
Start page 226
End page 235
Total pages 10
Publisher Wiley-Blackwell
Place of publication Chichester, England
Publication date 2012-09
ISSN 1748-3735
1748-3743
Keyword(s) aged care case managers
practice nurses
district nurses
community nurses
community aged care
communication
Summary Background:
Health and social care practitioners collaborate in discharge planning for older people. Difficulties securing timely and quality discharge information and unclear role boundaries can be challenging. There are limited reports in the literature describing community-based practitioners' roles communicating client information.

Aim:
To describe the roles of community-based practitioners in communication of older clients' information in an Australian context.

Design:
A descriptive and exploratory qualitative research design was applied.

Methods:
Four focus groups were conducted in 2009 with a small sample (n = 16) of district nurses, practice nurses and aged care case managers.

Results:
All participants described communication as a core characteristic of their role focused on minimising risks for older people. Participants valued dialogue with other health and social care providers in real time with an emphasis on telephone communication, face-to-face meetings, and case conferences. Telephone communication was considered important where there was an urgent need to problem solve. Written communication was noted as less effective.

Conclusions:
There is an increasing need for stronger models of communication in community-based settings to facilitate safe, efficient and sustainable health and social outcomes for older people.

Implications for practice:
There is limited available research with this focus to guide practice. Findings from this exploratory study indicate a number of important areas for further research: (i) to understand how communication feedback systems and pathways between community and inpatient providers could improve information exchange and (ii) to describe community nurses' roles in communication and medication risks for older people.
Language eng
DOI 10.1111/opn.12004
Field of Research 111001 Aged Care Nursing
Socio Economic Objective 920210 Nursing
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2012, Wiley-Blackwell Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30050072

Document type: Journal Article
Collections: School of Nursing and Midwifery
Higher Education Research Group
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Created: Mon, 14 Jan 2013, 13:34:24 EST by Jane Moschetti

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