The soft systems approach to understanding trust in alliances in Australia

She, Ling-Ye, Doloi, Hemanta and Mills, Anthony 2012, The soft systems approach to understanding trust in alliances in Australia, in COBRA 2012 : Working commission on law and dispute resolution in property, construction and the built environment : Proceedings of the Annual RICS International Research Conference, Royal Institution of Chartered Surveyors (RICS), [Las Vegas, Nev.], pp. 510-518.

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Title The soft systems approach to understanding trust in alliances in Australia
Author(s) She, Ling-Ye
Doloi, Hemanta
Mills, Anthony
Conference name Royal Institution of Chartered Surveyors International Research. Conference (2012 : Las Vegas, Nevada)
Conference location Las Vegas, Nevada
Conference dates 10-13 Sep. 2012
Title of proceedings COBRA 2012 : Working commission on law and dispute resolution in property, construction and the built environment : Proceedings of the Annual RICS International Research Conference
Publication date 2012
Conference series Royal Institution of Chartered Surveyors International Research Conference
Start page 510
End page 518
Total pages 9
Publisher Royal Institution of Chartered Surveyors (RICS)
Place of publication [Las Vegas, Nev.]
Keyword(s) alliances
adversarial culture
soft systems
trust
Summary Alliances are complex projects with high levels of risk and uncertainty. Despite the pain share and gain share commercial arrangement in alliances, Trust is still an issue between the Alliancing Leadership Team (ALT) and Alliancing Management Team relationship (AMT). Although the concept and components of trust have been discussed by various researchers, the characteristic of trust under different situations has not been tested within the procurement research domain. Based on semi-structured interviews with the members of the ALT and AMT of an alliance project in Australia the underlying trust based relationships between the AMT and ALT were investigated using the Soft Systems Methodology (SSM). Results demonstrate that cognitive, affect, system and cognitive-affect based trust are mediated by common good, needs, sharing, breach temptation and mishap situations. This research demonstrates that the adversarial culture of the Australian construction industry cannot be changed by the implementation of trust principles alone. The culture of suspicion dominating the ideological view of the construction industry requires organizational learning between alliance parties to execute appropriate behaviours, aligned with the alliancing philosophy, to effectively achieve ideal collaboration.
ISBN 9781842198407
Language eng
Field of Research 129999 Built Environment and Design not elsewhere classified
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category E2 Full written paper - non-refereed / Abstract reviewed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30051738

Document type: Conference Paper
Collection: School of Architecture and Built Environment
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