Coldwell-Neilson, Jo 2013, Managing expectations : a changing landscape. In McKay, Elspeth (ed), ePedagogy in online learning : new developments in web mediated human computer interaction, Information Science Reference, Hershey, Pa., pp.1-17, doi: 10.4018/978-1-4666-3649-1.ch001.
Expectations of, and by, students and staff in the classroom have been well researched. Yet, still there is a gap between the expectations of students and what they experience in their studies. The classroom itself is changing with the introduction of Web 2.0 technologies into the mix. Further changes are being driven by the changing profile of a tertiary student in the twenty first century. Education will not fulfill its goal if the gap in expectations is not addressed. The discrepancy in expectations is explored from the perspective of students and staff and strategies for bridging the gap and enhancing eLearning in the Web 2.0 environment are offered. The chapter begins with a scenario that demonstrates the issues and concludes with suggestions to avoid them in the future. In doing so, the key drivers of change in the learning landscape in Australia are identified and the impact these may have on staff and student expectations is explored.
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