Offshoring of IT services : survey of literature and research agenda
Raman, Revti and Chadee, Doren 2007, Offshoring of IT services : survey of literature and research agenda, in ANZIBA 2007 : Institutions and organisations in an international context : Proceedings of the Australian and New Zealand International Business Academy 2007, ANZIBA, Newcastle, N.S.W., pp. 1-24.
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Title
Offshoring of IT services : survey of literature and research agenda
ANZIBA 2007 : Institutions and organisations in an international context : Proceedings of the Australian and New Zealand International Business Academy 2007
Australia-New Zealand International Business Academy Conference
Start page
1
End page
24
Total pages
24
Publisher
ANZIBA
Place of publication
Newcastle, N.S.W.
Summary
Although international outsourcing or offshoring of information technology services by advanced industrialised countries from less developed countries is a relatively new phenomenon, a plethora of research exists on the subject. And, given the multidisciplinary nature of the subject, the literature on offshoring is often disparate and subject to confusion. This paper surveys the developments in the empirical literature on offshoring over the 1992-2007 period and identifies potential areas for future research. The main findings are that while the intensity of research on the subject has increased rapidly over a short period of time, research efforts to date have focussed mostly on offshoring decision and offshoring management particularly from the perspective of the offshorer. Future research opportunities exist in the area of offshoring strategy and performance relationship, the behaviour and performance of offshore service providers particularly within the context of firms from less developed countries competing globally, and the nature of competition among offshore service providers both within and among countries.
Language
eng
Field of Research
159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective
970115 Expanding Knowledge in Commerce, Management, Tourism and Services
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