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Offshoring of IT services : survey of literature and research agenda

Raman, Revti and Chadee, Doren 2007, Offshoring of IT services : survey of literature and research agenda, in ANZIBA 2007 : Institutions and organisations in an international context : Proceedings of the Australian and New Zealand International Business Academy 2007, ANZIBA, Newcastle, N.S.W., pp. 1-24.

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Title Offshoring of IT services : survey of literature and research agenda
Author(s) Raman, Revti
Chadee, Doren
Conference name Australia-New Zealand International Business Academy. Conference (2007 : Newcastle, N.S.W.)
Conference location Newcastle, New South Wales
Conference dates 8-10 Nov. 2007
Title of proceedings ANZIBA 2007 : Institutions and organisations in an international context : Proceedings of the Australian and New Zealand International Business Academy 2007
Editor(s) Rose, Elizabeth L.
Fisher, Greg
Publication date 2007
Conference series Australia-New Zealand International Business Academy Conference
Start page 1
End page 24
Total pages 24
Publisher ANZIBA
Place of publication Newcastle, N.S.W.
Summary Although international outsourcing or offshoring of information technology services by advanced industrialised countries from less developed countries is a relatively new phenomenon, a plethora of research exists on the subject. And, given the multidisciplinary nature of the subject, the literature on offshoring is often disparate and subject to confusion. This paper surveys the developments in the empirical literature on offshoring over the 1992-2007 period and identifies potential areas for future research. The main findings are that while the intensity of research on the subject has increased rapidly over a short period of time, research efforts to date have focussed mostly on offshoring decision and offshoring management particularly from the perspective of the offshorer. Future research opportunities exist in the area of offshoring strategy and performance relationship, the behaviour and performance of offshore service providers particularly within the context of firms from less developed countries competing globally, and the nature of competition among offshore service providers both within and among countries.
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30054249

Document type: Conference Paper
Collection: School of Management and Marketing
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