Relationship quality in service encounters : the effects on satisfaction

Chadee, Doren and Mattsson, Jan 1995, Relationship quality in service encounters : the effects on satisfaction, in WMC 1995 : Proceedings of the seventh bi-annual World Marketing Congress, Melbourne, Australia, July 6-10, 1995, Monash University, Melbourne, Vic..


Title Relationship quality in service encounters : the effects on satisfaction
Author(s) Chadee, Doren
Mattsson, Jan
Conference name World Marketing Congress (7th : 1995 : Melbourne, Vic)
Conference location Melbourne, Victoria
Conference dates 6-10 Jul. 1995
Title of proceedings WMC 1995 : Proceedings of the seventh bi-annual World Marketing Congress, Melbourne, Australia, July 6-10, 1995
Editor(s) Grant, K.
Walker, Ian
Publication date 1995
Conference series World Marketing Congress
Publisher Monash University
Place of publication Melbourne, Vic.
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E2.1 Full written paper - non-refereed / Abstract reviewed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30054271

Document type: Conference Paper
Collection: School of Management and Marketing
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