The role of human resource practices in developing knowledge and learning capabilities for innovation : a study of IT service providers in India

Kong, Eric, Chadee, Doren and Raman, Revti 2011, The role of human resource practices in developing knowledge and learning capabilities for innovation : a study of IT service providers in India, in QIK 2011 : Proceedings of the 10th International Research Conference on Quality, Innovation and Knowledge Management, Kuala Lumpur, Malaysia, [The Conference], [Kuala Lumpur, Malaysia].

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Title The role of human resource practices in developing knowledge and learning capabilities for innovation : a study of IT service providers in India
Author(s) Kong, Eric
Chadee, Doren
Raman, Revti
Conference name Quality, Innovation & Knowledge Managament. Research Conference (10th : 2011 : Kuala Lumper, Malaysia)
Conference location Kuala Lumpur, Malaysia
Conference dates 15-18 Feb. 2011
Title of proceedings QIK 2011 : Proceedings of the 10th International Research Conference on Quality, Innovation and Knowledge Management, Kuala Lumpur, Malaysia
Editor(s) [Unknown]
Publication date 2011
Conference series Quality, Innovation & Knowledge Managament Research Conference
Publisher [The Conference]
Place of publication [Kuala Lumpur, Malaysia]
Summary This paper examines the role of human resource practices in the development of knowledge and learning capabilities for innovation for information technology service providers (ITSP) in India. Developing knowledge and learning capabilities for innovation has been the subject of much attention from industry, governments and researchers. However, the questions surrounding how human resource practices influence the development of knowledge and learning capabilities that lead to organizational innovation remains unclear; particularly for knowledge intensive firms in developing countries. The study draws from the experience of 11 of the largest ITSPs in India and based on in-depth interviews. The findings suggest that while traditional human resource practices are important, senior executives should take a strategic approach in developing human resource practices with knowledge and learning capabilities as central piece for organizational innovation.
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30054308

Document type: Conference Paper
Collection: School of Management and Marketing
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