Inclusive service development: exploring a whole-of-organisation approach in the community service sector

Pollock, Sarah and Taket, Ann 2014, Inclusive service development: exploring a whole-of-organisation approach in the community service sector, in Practising social inclusion, Routledge, New York, N.Y., pp.77-90.

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Title Inclusive service development: exploring a whole-of-organisation approach in the community service sector
Author(s) Pollock, Sarah
Taket, Ann
Title of book Practising social inclusion
Editor(s) Taket, Ann
Crisp, Beth R
Graham, Melissa
Hanna, Lisa
Goldingay, Sophie
Wilson, Linda
Publication date 2014
Chapter number 5
Total chapters 20
Start page 77
End page 90
Total pages 14
Publisher Routledge
Place of Publication New York, N.Y.
Keyword(s) social integration
social service
social policy
service user autonomy
service user participation
Summary This chapter discusses the participative process used to involve, sérvice users and families in service development. It is based on work the authors undertook in a, lxge, multi-sector community services organisation (CSO) in Melbourne. Through this process, the organisation hoped to increase service user autonomy, understood as 'how much controt you have over your life - and the opportunities you have for full social engâgement and participation' (Marmot 2004: 2). The chapter demonstrates that participatory approaches ro service development can simultaneously increase participants' sense of control over their lives and align service development towards outcomes that service users and families identify for themselves.
ISBN 0415531071
9780415531078
Language eng
Field of Research 111799 Public Health and Health Services not elsewhere classified
Socio Economic Objective 920413 Social Structure and Health
HERDC Research category B1 Book chapter
Persistent URL http://hdl.handle.net/10536/DRO/DU:30054862

Document type: Book Chapter
Collection: School of Health and Social Development
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