Contemporary service theories integrated into construction project management

Xu, Youquan, Wang, Dedong and Liu, Chunlu 2013, Contemporary service theories integrated into construction project management, in ICSSSM 2013 : Proceedings of the 10th IEEE International Conference on Service Systems and Service Management, IEEE, Piscataway, N.J., pp. 90-95.

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Title Contemporary service theories integrated into construction project management
Author(s) Xu, Youquan
Wang, Dedong
Liu, Chunlu
Conference name IEEE International Conference on Service Systems and Service Management (10th : 2013 : Hong Kong)
Conference location Hong Kong
Conference dates 17-19 Jul. 2013
Title of proceedings ICSSSM 2013 : Proceedings of the 10th IEEE International Conference on Service Systems and Service Management
Editor(s) Cai, Xiaoqiang
Chen, Jian
Jia, Jianmin
Xiao, Yongbo
Zhou, Sean
Publication date 2013
Conference series IEEE International Conference on Service Systems and Service Management
Start page 90
End page 95
Total pages 6
Publisher IEEE
Place of publication Piscataway, N.J.
Keyword(s) construction
project management service system
service-dominant logic
service science
Summary Project management plays an important role in successful completion of construction projects. One trend in the construction sector is a growing emphasis on project management. Ineffective integration of project management of project-based enterprises and operational processes of project owners, contractors and consultants prevents synergistic effects and causes resource waste and management inefficiency. Contemporary service theories, specifically service science and service-dominant logic, elucidate the involvement of clients in the creation of value and reinforce the nested relationship between project management service providers and clients. This study expands understanding of service theories by complementing service systems from project management and proposes a new framework for project management service systems, embedding service exchange and value co-creation in the construction processes. Research outcomes represent the importance of project management embedded with service theories in the construction industry and suggestions of research questions for future work.
ISBN 9781467344340
Language eng
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 870503 Residential Building Management and Services
HERDC Research category E1 Full written paper - refereed
HERDC collection year 2013
Persistent URL http://hdl.handle.net/10536/DRO/DU:30055225

Document type: Conference Paper
Collection: School of Architecture and Built Environment
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