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Performance indicators and the deeper foundations of performance

Campbell, James K. and Hwa, Yen Siew 2012, Performance indicators and the deeper foundations of performance, Bulletin of higher education research, no. 19, pp. 1-3.

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Title Performance indicators and the deeper foundations of performance
Author(s) Campbell, James K.
Hwa, Yen Siew
Journal name Bulletin of higher education research
Issue number 19
Start page 1
End page 3
Total pages 3
Publisher National Higher Education Research Institute, Ministry of Higher Education, Malaysia
Place of publication Penang, Malaysia
Publication date 2012-06
ISSN 1675-6428
Keyword(s) key performance indicators (KPIs)
organisational loyalties
social capital
social engagement
cooperative behaviour
Summary Critics of Key Performance Indicators (KPIs) argue that KPIs culture rewards the immediate production of tangible outcomes sometimes at the expense of social engagement and cooperative behaviour. The need to gain immediate outcomes in the current KPIs performance culture focuses many individuals onto forms of productivity that gain high KPIs but at what cost? What effect does this single minded focus have on developing organisational loyalties and commitments? Some scholars have suggested that a singular focus on performance indicator success may crowd out other positive social capital in institutions.
Language eng
Field of Research 130199 Education systems not elsewhere classified
Socio Economic Objective 930403 School/Institution Policies and Development
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2012, National Higher Education Research Institute, Ministry of Higher Education, Malaysia
Persistent URL http://hdl.handle.net/10536/DRO/DU:30056856

Document type: Journal Article
Collections: School of Education
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Created: Thu, 17 Oct 2013, 16:54:41 EST by James Campbell

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.