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When Australian construction SME implementing TQM

Chan, Eric 2013, When Australian construction SME implementing TQM, World review of business research, vol. 3, no. 3, pp. 167-178.

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Title When Australian construction SME implementing TQM
Author(s) Chan, Eric
Journal name World review of business research
Volume number 3
Issue number 3
Start page 167
End page 178
Total pages 12
Publisher World Business Institute
Place of publication Melbourne, Vic.
Publication date 2013-07
ISSN 1839-1176
1838-3955
Keyword(s) SME
construction industry
TQM strategy
Summary Statistics show that construction industry contributes steadily and significantly to the national economy and SME always plays a major role. In order to offer "value for money" to the client and lower the operating cost, practising quality program is crucial. The aim of this paper is to investigate, via extensive literature reviews, how Australian construction SME should manage when implementing TQM strategy in the business model. In summary, there are four management implications: construction management, knowledge management, supply chain management and marketing management, which can enhance competitive advantage and favor commercial viability. One can reasonably conclude that quality improvements will lead to long term commercial advantages.
Language eng
Field of Research 120201 Building Construction Management and Project Planning
150313 Quality Management
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category C2 Other contribution to refereed journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30060887

Document type: Journal Article
Collection: School of Architecture and Built Environment
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