Statistics show that construction industry contributes steadily and significantly to the national economy and SME always plays a major role. In order to offer "value for money" to the client and lower the operating cost, practising quality program is crucial. The aim of this paper is to investigate, via extensive literature reviews, how Australian construction SME should manage when implementing TQM strategy in the business model. In summary, there are four management implications: construction management, knowledge management, supply chain management and marketing management, which can enhance competitive advantage and favor commercial viability. One can reasonably conclude that quality improvements will lead to long term commercial advantages.
Language
eng
Field of Research
120201 Building Construction Management and Project Planning 150313 Quality Management
Socio Economic Objective
970112 Expanding Knowledge in Built Environment and Design
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