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Church service: service marketing

Mulyanegara (Casidy), Riza 2011, Church service: service marketing. In Ho, Henry and Madden-Hallett, Helen (ed), Marketing Cases in the Asia-Pacific Region, John Wiley & Sons, Chichester, England, pp.25-29.

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Title Church service: service marketing
Author(s) Mulyanegara (Casidy), RizaORCID iD for Mulyanegara (Casidy), Riza orcid.org/0000-0002-6836-245X
Title of book Marketing Cases in the Asia-Pacific Region
Editor(s) Ho, Henry
Madden-Hallett, Helen
Publication date 2011
Chapter number 6
Total chapters 14
Start page 25
End page 29
Total pages 5
Publisher John Wiley & Sons
Place of Publication Chichester, England
Keyword(s) church services
churches as service providers
customer satisfaction
church marketing
XCITE church
positioning strategies
Summary XCITE Church is having difficulties in managing its operations due to financial constraints. Although attendance is growing, the church could not afford to employ a full-time staff, and an over-reliance on volunteers has had adverse effects on the quality of its services and its ability to attract new members. The pastor is contemplating idea of re-positioning the church to attract more resources and improve the overall quality of the church services.
ISBN 9780730300243
Language eng
Field of Research 091505 Heat and Mass Transfer Operations
Socio Economic Objective 910403 Marketing
HERDC Research category B1.1 Book chapter
Copyright notice ©2011, John Wiley & Sons
Persistent URL http://hdl.handle.net/10536/DRO/DU:30061055

Document type: Book Chapter
Collection: School of Management and Marketing
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Created: Wed, 26 Feb 2014, 12:05:41 EST by Riza Casidy

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