The effects of facial attractiveness and gender on customer evaluations during a web-video sales encounter

McColl, Rod and Truong, Yann 2013, The effects of facial attractiveness and gender on customer evaluations during a web-video sales encounter, Journal of personal selling & sales management, vol. 33, no. 1, Winter 2013, pp. 117-128.

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Title The effects of facial attractiveness and gender on customer evaluations during a web-video sales encounter
Author(s) McColl, Rod
Truong, Yann
Journal name Journal of personal selling & sales management
Volume number 33
Issue number 1
Season Winter 2013
Start page 117
End page 128
Total pages 12
Publisher Taylor & Francis
Place of publication Philadelphia, Pa.
Publication date 2013
ISSN 0885-3134
1557-7813
Keyword(s) web-video interface
facial appearance
sales person
gender
customer evaluation
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2013, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30063957

Document type: Journal Article
Collections: Faculty of Business and Law
Deakin Business School
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