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Process performance indicators in redesigning the patient care process

Gospodarevskaya, Elena and Churilov, Leonid 2011, Process performance indicators in redesigning the patient care process, Business process management journal, vol. 17, no. 6, pp. 1012-1038, doi: 10.1108/14637151111182738.

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Title Process performance indicators in redesigning the patient care process
Author(s) Gospodarevskaya, Elena
Churilov, Leonid
Journal name Business process management journal
Volume number 17
Issue number 6
Start page 1012
End page 1038
Total pages 27
Publisher Emerald
Place of publication Bradford, Eng.
Publication date 2011
ISSN 1463-7154
Keyword(s) Australia
hospital management
health care
service delivery systems
process redesign
process performance indicators
ethnographic case study
Notes Reproduced with the kind permission of the copyright owner.
Language eng
DOI 10.1108/14637151111182738
Field of Research 119999 Medical and Health Sciences not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30064407

Document type: Journal Article
Collections: Population Health
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.