The impact of frontline employees' perceptions of internal marketing on employee outcomes Ferdous, Ahmed Shahriar and Polonsky, Michael 2014, The impact of frontline employees' perceptions of internal marketing on employee outcomes, Journal of strategic marketing, vol. 22, no. 4, pp. 300-315, doi: 10.1080/0965254X.2013.876077. Attached Files Name Description MIMEType Size Downloads Title The impact of frontline employees' perceptions of internal marketing on employee outcomes Author(s) Ferdous, Ahmed Shahriar orcid.org/0000-0002-8424-3055 Polonsky, Michael orcid.org/0000-0003-2395-1311 Journal name Journal of strategic marketing Volume number 22 Issue number 4 Start page 300 End page 315 Total pages 16 Publisher Routledge Place of publication Abingdon, Eng. Publication date 2014-06 ISSN 1466-4488 0965-254X Keyword(s) customer-oriented behaviour frontline employees internal marketing internal marketing strategy and programmes job satisfaction organisational identification Language eng DOI 10.1080/0965254X.2013.876077 Field of Research 150503 Marketing Management (incl Strategy and Customer Relations) Socio Economic Objective 910403 Marketing HERDC Research category C1 Refereed article in a scholarly journal ERA Research output type C Journal article Copyright notice ©2014, Taylor & Francis Persistent URL http://hdl.handle.net/10536/DRO/DU:30064896 Document type: Journal Article Collections: Faculty of Business and Law School of Management and Marketing Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Fri, 11 Jul 2014, 11:18:24 EST Fri, 11 Jul 2014, 14:06:24 EST Tue, 19 Aug 2014, 14:57:15 EST Tue, 19 Aug 2014, 14:59:49 EST Thu, 25 Sep 2014, 09:24:23 EST Mon, 01 Dec 2014, 14:03:54 EST Wed, 21 Jan 2015, 14:11:02 EST Tue, 14 Apr 2015, 08:57:03 EST Mon, 23 Nov 2015, 09:39:04 EST Tue, 01 Dec 2015, 11:35:25 EST Wed, 17 Aug 2016, 08:18:50 EST Wed, 07 Sep 2016, 07:20:39 EST Wed, 07 Feb 2018, 13:03:33 EST Wed, 07 Feb 2018, 13:05:00 EST Sat, 22 Aug 2020, 02:37:39 EST Filtered Full Citation counts:   Cited 18 times in TR Web of Science Cited 19 times in Scopus Search Google Scholar Access Statistics: 673 Abstract Views, 13 File Downloads  -  Detailed Statistics Created: Fri, 11 Jul 2014, 11:18:08 EST by Gloria Stevenson

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