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Follower perceptions of the emotional intelligence of change leaders: a qualitative study

Smollan, R and Parry, K 2011, Follower perceptions of the emotional intelligence of change leaders: a qualitative study, Leadership, vol. 7, no. 4, pp. 435-462, doi: 10.1177/1742715011416890.

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Title Follower perceptions of the emotional intelligence of change leaders: a qualitative study
Author(s) Smollan, R
Parry, K
Journal name Leadership
Volume number 7
Issue number 4
Start page 435
End page 462
Total pages 28
Publisher Sage
Place of publication London, England
Publication date 2011-11
ISSN 1742-7150
1742-7169
Keyword(s) emotional intelligence
emotions
leadership
organizational change
Summary We present and explore a follower-centric model of how employees perceive the emotional intelligence (EI) of change leaders. Qualitative investigations of EI are rare and have not explored the field of organizational change leadership. Accordingly, we analyse qualitative data from a series of interviews set within the context of organizational change. We examine follower attributions about the abilities of their leaders to manage and express their own emotions and to respond appropriately to the followers' emotions. The findings reveal that the ways in which leaders deal with emotion might be the key to followers sharing their own emotions with them. The impact of perceived leader EI on follower responses to change is also discussed. The complexity and ambivalence of our participants' perceptions of the EI of their change leaders highlight the utility of a qualitative investigation. © The Author(s) 2011.
Language eng
DOI 10.1177/1742715011416890
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2011, Sage
Persistent URL http://hdl.handle.net/10536/DRO/DU:30067705

Document type: Journal Article
Collection: Deakin Graduate School of Business
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