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Extending the understanding of critical success factors for implementing business intelligence systems

Yeoh, William and Popovič, Ales 2016, Extending the understanding of critical success factors for implementing business intelligence systems, Journal of the Association for Information Science and Technology, vol. 67, no. 1, pp. 134-147, doi: 10.1002/asi.23366.

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Title Extending the understanding of critical success factors for implementing business intelligence systems
Author(s) Yeoh, William
Popovič, Ales
Journal name Journal of the Association for Information Science and Technology
Volume number 67
Issue number 1
Start page 134
End page 147
Total pages 14
Publisher Wiley
Place of publication London, Eng.
Publication date 2016-01
ISSN 2330-1635
Keyword(s) information resources management
information use
Summary Extant studies suggest implementing a business intelligence (BI) system is a costly, resource-intensive and complex undertaking. Literature draws attention to the critical success factors (CSFs) for implementation of BI systems. Leveraging case studies of seven large organizations and blending them with Yeoh and Koronios's (2010) BI CSFs framework, our empirical study gives evidence to support this notion of CSFs and provides better contextual understanding of the CSFs in BI implementation domain. Cross-case analysis suggests that organizational factors play the most crucial role in determining the success of a BI system implementation. Hence, BI stakeholders should prioritize on the organizational dimension ahead of other factors. Our findings allow BI stakeholders to holistically understand the CSFs and the associated contextual issues that impact on implementation of BI systems.
Language eng
DOI 10.1002/asi.23366
Field of Research 080609 Information Systems Management
Socio Economic Objective 899999 Information and Communication Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, ASIS&T
Persistent URL http://hdl.handle.net/10536/DRO/DU:30070450

Document type: Journal Article
Collection: School of Information and Business Analytics
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Created: Tue, 10 Mar 2015, 11:58:27 EST

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