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Digital library service quality assessment model

Ahmad, Masitah and Abawajy, Jemal H 2014, Digital library service quality assessment model, Procedia - Social and Behavioral Sciences, vol. 129, pp. 571-580, doi: 10.1016/j.sbspro.2014.03.715.

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Title Digital library service quality assessment model
Author(s) Ahmad, Masitah
Abawajy, Jemal HORCID iD for Abawajy, Jemal H orcid.org/0000-0001-8962-1222
Journal name Procedia - Social and Behavioral Sciences
Volume number 129
Start page 571
End page 580
Total pages 10
Publisher Elsevier
Place of publication Amsterdam, Netherlands
Publication date 2014-05
ISSN 1877-0428
Keyword(s) digital library
quality of services
electronic services
service quality model
Summary With the introduction of digital library services, the quality of service (QoS) has become paramount importance for evaluating the performance of the digital library service provisioning. Various models and frameworks have been proposed to evaluate digital library QoS. However, the prevalent research concentration in QoS for digital library is on the dimensions of the perspective of users’ perception. In this paper, we address the same research problem from a different dimension which is from the perspective of the digital service providers. To this end, we propose a new model suitable for evaluating the performance of digital library services. We argue that the level of QoS provided by the digital service providers have direct impact on the perception and satisfaction of the digital service end-users.
Language eng
DOI 10.1016/j.sbspro.2014.03.715
Field of Research 080501 Distributed and Grid Systems
Socio Economic Objective 890101 Fixed Line Data Networks and Services
HERDC Research category C2 Other contribution to refereed journal
ERA Research output type C Journal article
Copyright notice ©2014, The Authors
Free to Read? Yes
Use Rights Creative Commons Attribution noncommercial no derivatives licence
Persistent URL http://hdl.handle.net/10536/DRO/DU:30070777

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.