Digital library service quality assessment model Ahmad, Masitah and Abawajy, Jemal H 2014, Digital library service quality assessment model, Procedia - Social and Behavioral Sciences, vol. 129, pp. 571-580, doi: 10.1016/j.sbspro.2014.03.715. Attached Files Name Description MIMEType Size Downloads ahmad-digitallibrary-2014.pdf Published version application/pdf 528.98KB 221 Title Digital library service quality assessment model Author(s) Ahmad, Masitah Abawajy, Jemal H orcid.org/0000-0001-8962-1222 Journal name Procedia - Social and Behavioral Sciences Volume number 129 Start page 571 End page 580 Total pages 10 Publisher Elsevier Place of publication Amsterdam, Netherlands Publication date 2014-05 ISSN 1877-0428 Keyword(s) digital library quality of services electronic services service quality model Summary With the introduction of digital library services, the quality of service (QoS) has become paramount importance for evaluating the performance of the digital library service provisioning. Various models and frameworks have been proposed to evaluate digital library QoS. However, the prevalent research concentration in QoS for digital library is on the dimensions of the perspective of users’ perception. In this paper, we address the same research problem from a different dimension which is from the perspective of the digital service providers. To this end, we propose a new model suitable for evaluating the performance of digital library services. We argue that the level of QoS provided by the digital service providers have direct impact on the perception and satisfaction of the digital service end-users. Language eng DOI 10.1016/j.sbspro.2014.03.715 Field of Research 080501 Distributed and Grid Systems Socio Economic Objective 890101 Fixed Line Data Networks and Services HERDC Research category C2 Other contribution to refereed journal ERA Research output type C Journal article Copyright notice ©2014, The Authors Free to Read? Yes Use Rights Persistent URL http://hdl.handle.net/10536/DRO/DU:30070777 Document type: Journal Article Collections: Faculty of Science, Engineering and Built Environment School of Information Technology Open Access Collection Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Tue, 17 Mar 2015, 09:31:29 EST Tue, 17 Mar 2015, 11:30:56 EST Tue, 17 Mar 2015, 11:54:56 EST Thu, 19 Mar 2015, 17:51:07 EST Mon, 30 Mar 2015, 08:48:21 EST Fri, 01 May 2015, 06:07:30 EST Fri, 01 May 2015, 10:22:09 EST Fri, 01 May 2015, 10:23:35 EST Fri, 01 May 2015, 10:24:13 EST Fri, 01 May 2015, 10:25:26 EST Fri, 01 May 2015, 10:26:46 EST Fri, 26 Aug 2016, 15:41:09 EST Mon, 05 Sep 2016, 16:13:53 EST Wed, 07 Sep 2016, 08:41:51 EST Wed, 15 Feb 2017, 10:58:21 EST Fri, 07 Sep 2018, 12:20:58 EST Sat, 15 Aug 2020, 02:30:36 EST Filtered Full Citation counts:   Cited 8 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 204 Abstract Views, 222 File Downloads  -  Detailed Statistics Created: Thu, 19 Mar 2015, 17:51:07 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.