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Service level agreements for the digital library

Ahmad, Masitah and Abawajy, Jemal H 2014, Service level agreements for the digital library, Procedia - Social and Behavioral Sciences, vol. 147, pp. 237-243, doi: 10.1016/j.sbspro.2014.07.166.

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Title Service level agreements for the digital library
Author(s) Ahmad, Masitah
Abawajy, Jemal HORCID iD for Abawajy, Jemal H orcid.org/0000-0001-8962-1222
Journal name Procedia - Social and Behavioral Sciences
Volume number 147
Start page 237
End page 243
Total pages 7
Publisher Elsevier
Place of publication Amsterdam, Netherlands
Publication date 2014-08
ISSN 1877-0428
Keyword(s) SLAs
quality of service
digital library
third-party sourced services
Summary Digital libraries offer a massive set of digital services to geographically distributed library patrons. The digital services are commonly sourced from third-party service providers for charge. As externally sourced digital services are becoming prevalence, issues regarding their quality assessment are gaining critical importance. Unfortunately, sourcing digital services from external providers has brought with it stringent quality of service (QoS) demand from the library service users. Currently, there is no way for ensuring QoS between the digital service providers and the library management. In this paper, we propose service level agreements (SLAs) to capture the QoS requirements of the digital service users and the commitments, as well as adherence of the digital service providers.
Language eng
DOI 10.1016/j.sbspro.2014.07.166
Field of Research 080608 Information Systems Development Methodologies
Socio Economic Objective 890101 Fixed Line Data Networks and Services
HERDC Research category C2 Other contribution to refereed journal
ERA Research output type C Journal article
Copyright notice ©2014, Elsevier
Free to Read? Yes
Use Rights Creative Commons Attribution noncommercial no derivatives licence
Persistent URL http://hdl.handle.net/10536/DRO/DU:30070784

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.