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Looking beyond HRM practices in enhancing employee retention in BPOs: focus on employee–organisation value fit

Presbitero,A, Roxas,B and Chadee,D 2015, Looking beyond HRM practices in enhancing employee retention in BPOs: focus on employee–organisation value fit, International Journal of Human Resource Management, doi: 10.1080/09585192.2015.1035306.

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Title Looking beyond HRM practices in enhancing employee retention in BPOs: focus on employee–organisation value fit
Author(s) Presbitero,AORCID iD for Presbitero,A orcid.org/0000-0002-3154-9026
Roxas,BORCID iD for Roxas,B orcid.org/0000-0003-3675-0535
Chadee,DORCID iD for Chadee,D orcid.org/0000-0001-6745-1891
Journal name International Journal of Human Resource Management
Publisher Taylor & Francis (Routledge)
Publication date 2015-04
ISSN 0958-5192
1466-4399
Keyword(s) business process outsourcing
employee retention
employee–organisation value fit
human resource management practices
Philippines
Summary This paper argues that the effectiveness of HRM practices in tackling employee retention can be enhanced by improving the compatibility between employee and organisational values. We test our hypothesis using structural equation modelling on a sample of 258 employees in business process outsourcing (BPO) firms in the Philippines. The results show that the fit between employee and organisation values positively and partially mediates the effects of HRM practices on employee retention. However, employee–organisation value clash in US-owned BPOs was found to have a negative effect on employee retention. Because employees are less likely to leave when they share similar values as their organisations, HRM practices can be used strategically to improve the employee–organisation value fit to improve retention. The implications of the findings for HR managers of BPOs in developing countries are fully discussed.
Language eng
DOI 10.1080/09585192.2015.1035306
Field of Research 150308 International Business
Socio Economic Objective 910402 Management
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2015, Taylor & Francis (Routledge)
Persistent URL http://hdl.handle.net/10536/DRO/DU:30073284

Document type: Journal Article
Collections: Faculty of Business and Law
School of Management and Marketing
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Created: Thu, 14 May 2015, 14:19:58 EST

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