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Community aged care case managers transitioning to consumer directed care: more than procedural change required

Laragy, Carmel and Allen, Jacqueline 2015, Community aged care case managers transitioning to consumer directed care: more than procedural change required, Australian social work, vol. 68, no. 2, pp. 212-227, doi: 10.1080/0312407X.2014.991337.

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Title Community aged care case managers transitioning to consumer directed care: more than procedural change required
Author(s) Laragy, Carmel
Allen, JacquelineORCID iD for Allen, Jacqueline orcid.org/0000-0002-3610-1335
Journal name Australian social work
Volume number 68
Issue number 2
Start page 212
End page 227
Publisher Taylor & Francis
Place of publication Abingdon, Eng.
Publication date 2015
ISSN 0312-407X
1447-0748
Keyword(s) consumer directed care
change management
community aged care
workforce
case managers
cultural change
change management
Summary Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions.
Language eng
DOI 10.1080/0312407X.2014.991337
Field of Research 111099 Nursing not elsewhere classified
Socio Economic Objective 920210 Nursing
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, Australian Association of Social Workers
Persistent URL http://hdl.handle.net/10536/DRO/DU:30074051

Document type: Journal Article
Collections: Faculty of Health
School of Nursing and Midwifery
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Created: Thu, 25 Jun 2015, 14:14:15 EST

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