Driving Australia’s digital future? Online engagement and the National Digital Economy Strategy

Freeman, Julie 2012, Driving Australia’s digital future? Online engagement and the National Digital Economy Strategy, Telecommunications journal of Australia, vol. 62, no. 5, pp. 79.1-79.12.

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Title Driving Australia’s digital future? Online engagement and the National Digital Economy Strategy
Author(s) Freeman, JulieORCID iD for Freeman, Julie orcid.org/0000-0002-7599-4105
Journal name Telecommunications journal of Australia
Volume number 62
Issue number 5
Start page 79.1
End page 79.12
Total pages 12
Publisher Swinburne University of Technology
Place of publication Australia
Publication date 2012
ISSN 0040-2486
Keyword(s) online engagement
National Digital Economy Strategy
National Broadband Network
online civic engagement
service delivery
Summary Infrastructure developments under the National Broadband Network and the prominence of Web 2.0 technologies and other broadband-enabled applications and services have prompted the Australian Federal Government to address Internet use for two-way communication with citizens. Online civic engagement is encouraged and endorsed through recent policies; however, there is a significant gap in transforming visions of engagement into forms of action. Federal initiatives emphasise the role of customers over citizens and implicitly equate improved service delivery with increased online engagement.This article explores the e-government goal of the National Digital Economy Strategy, which aims to have four out of five Australians engaging with governments online by 2020 and identifies that local and state governments will drive greater digital engagement. Improved infrastructure will not routinely transfer into increased online engagement, and local governments in particular will require additional guidance and support when advancing e-government practices. This article suggests that a cohesive e-government policy approach that coordinates knowledge and action through the various tiers of Australian government would facilitate the development of citizen-centric opportunities for e-government engagement.
Language eng
Field of Research 200102 Communication Technology and Digital Media Studies
2001 Communication And Media Studies
Socio Economic Objective 890403 Internet Broadcasting
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2012, The authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30075427

Document type: Journal Article
Collections: Faculty of Arts and Education
School of Communication and Creative Arts
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