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E-government engagement and the digital divide

Freeman, Julie 2012, E-government engagement and the digital divide, in CeDEM Asia 2012 : Social and Mobile Media for Governance : Proceedings of the E-Democracy and Open Government Conference, Edition Donau-Universität Krems, Krems, Austria, pp. 19-30.

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Title E-government engagement and the digital divide
Author(s) Freeman, Julie
Conference name E-Democracy and Open Government. Conference (2012 : Singapore)
Conference location Singapore
Conference dates 14-15 Nov. 2012
Title of proceedings CeDEM Asia 2012 : Social and Mobile Media for Governance : Proceedings of the E-Democracy and Open Government Conference
Editor(s) Parycek, P.
Sachs, M.
Skoric, M.
Publication date 2012
Conference series E-Democracy and Open Government Conference
Start page 19
End page 30
Total pages 12
Publisher Edition Donau-Universität Krems
Place of publication Krems, Austria
Keyword(s) e-government
digital divide
civic engagement
Summary This paper connects e-government and digital divide literature to facilitate greaterunderstanding of online civic engagement in Australia. Strong parallels exist between the fourdimensions of the digital divide – access, skills, content, and impact – and the ways egovernmentpolicy and practice shape citizen participation. Australian e-government initiativesat the federal and local level are outlined to highlight the types of citizen involvement theypermit. This paper suggests that governments often equate improved information access andservice delivery with online civic engagement, overlooking the importance of two-wayparticipatory practices. If e-government is to advance to facilitate online civic engagement,greater emphasis must be placed on the capacity of citizens to contribute to, and influence,decision-making.
ISBN 9783902505262
Language eng
Field of Research 200102 Communication Technology and Digital Media Studies
Socio Economic Objective 890403 Internet Broadcasting
HERDC Research category E1.1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2012, The Author
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Document type: Conference Paper
Collections: School of Communication and Creative Arts
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