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Examining the perception of tenants in sustainable office buildings

Jailani, Junaidah, Reed, Richard and James, Kimberley 2015, Examining the perception of tenants in sustainable office buildings, Property management, vol. 33, no. 4, pp. 386-404, doi: 10.1108/PM-05-2014-0022.

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Title Examining the perception of tenants in sustainable office buildings
Author(s) Jailani, Junaidah
Reed, RichardORCID iD for Reed, Richard orcid.org/0000-0002-7560-2941
James, KimberleyORCID iD for James, Kimberley orcid.org/0000-0001-8504-4376
Journal name Property management
Volume number 33
Issue number 4
Start page 386
End page 404
Total pages 19
Publisher Emerald Group Publishing
Place of publication Bingley, Eng.
Publication date 2015-08-17
ISSN 0263-7472
Keyword(s) Design
Occupant satisfaction
Occupier
Office building
Office building design
Property management
Sustainability
Tenant
Summary Purpose – The purpose of this paper is to address two major challenges faced by sustainable building owners: first, address the gap between an occupant’s expectations of sustainable building outcomes and what the building actually provides and second, overcome the lack of user knowledge about sustainability design and operation for a particular with regards to performance. Design/methodology/approach – This study used a focus group approach to investigate the gap between: user expectations and sustainable building performance. The study surveyed occupants of sustainable office buildings in Melbourne, Australia. Findings – There is no significant relationship between users’ expectations and users’ experience of sustainable building performance and users’ knowledge about sustainability and the building they were worked in. Research limitations/implications – The research was limited to sustainable office buildings. New office buildings seeking to incorporate sustainability which need to focus on the needs of tenants in order to maximise value. Practical implications – There is an urgent need to ensure sustainable office buildings meet the needs of present and future occupiers without compromising short and long-term occupier satisfaction levels with regards to sustainability and operation of the building. Social implications – Increasing the level of sustainability in office buildings has been a major trend over the past decade however the tenants need to be consulted in the post-occupancy phase. Originality/value – Little attention has been given in the property management literature to sustainable office buildings and value drivers. This is an original and innovative study, partly due to the recent developments in sustainable buildings.
Language eng
DOI 10.1108/PM-05-2014-0022
Field of Research 150403 Real Estate and Valuation Services
Socio Economic Objective 900101 Finance Services
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30077852

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.